Last updated: 2 July 2026

1. Introduction and Acceptance

1.1  These Terms & Conditions (“Terms”) govern every purchase made through www.alphawaters.co.za (the “Website”) and the supply of bottled water and related products and subscription services (“Products”) by Alpha Waters (“Alpha Waters”, “we”, “us”, “our”), of 1269 Gordon Hood Road, Centurion Central, Centurion, 0046, to any person who purchases Products through the Website (“you”, “the customer”, “the consumer”).

1.2  By placing an order, creating an account, subscribing to a delivery plan, or otherwise using the Website, you agree to be bound by these Terms, our Privacy Policy, and our Returns Policy, which together form the entire agreement between you and Alpha Waters in relation to your use of the Website and purchase of Products.

1.3  These Terms are governed by, and must be read together with, the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), to the extent that you qualify as a “consumer” as defined in those Acts. Nothing in these Terms limits any right you have under the CPA, ECTA, or any other applicable law, and any provision that purports to do so is void to that extent.

1.4  If you are contracting with us on behalf of a juristic person (e.g. a company, close corporation, or trust) whose annual turnover or asset value exceeds the threshold prescribed under the CPA, certain consumer protections referred to in these Terms may not apply to that juristic person, although ECTA protections will still apply to the electronic transaction itself.

2. Information About Us

• Trading name: Alpha Waters
• Physical address: 1269 Gordon Hood Road, Centurion Central, Centurion, 0046, Gauteng, South Africa
• Email: info@alphawaters.co.za
• Website: https://www.alphawaters.co.za
• [Insert: registered legal entity name and registration number, if trading as a company/CC]
• [Insert: VAT registration number, if VAT registered]

ECTA section 43 requires an online supplier to disclose its full name, legal status, registration number, physical address, and contact details on the website itself (not only in these Terms). Please make sure the bracketed items above also appear on an “About Us” or “Contact” page.

3. Our Products

3.1  Alpha Waters sells premium bottled water, prepared using carbon filtration and ozonation, delivered on a monthly subscription basis or as once-off orders, within our current delivery areas.

3.2  Our water is a regulated foodstuff. It is prepared, packaged, and labelled in accordance with the Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972 and its regulations relating to packaged water (Government Notice R718 of 28 July 2006, as amended by R800 of 31 July 2009), and meets the South African National Standard for Drinking Water, SANS 241:2015.

3.3  Product images, descriptions, and bottle sizes on the Website are for illustrative purposes. We take reasonable care to ensure descriptions are accurate, but minor variations in packaging or labelling may occur between what is shown online and what is delivered.

3.4  You confirm that you are ordering water for domestic or ordinary everyday consumption and not for industrial, medical, or specialised use requiring a different water specification, unless otherwise agreed with us in writing.

4. Orders and Acceptance

4.1  An order placed through the Website is an offer by you to purchase the Products in your cart, subject to these Terms. No contract exists between you and Alpha Waters until we accept your order, which we do by sending you an order confirmation email or, where earlier, by dispatching the Products.

4.2  Before you finalise an order, the Website will give you the opportunity to review the Products selected, correct any input errors, and see the total price (including delivery, if applicable) before final submission, as required by ECTA.

4.3  We may decline or cancel an order (in whole or in part) where a Product is out of stock, where there is a pricing or listing error, where we suspect fraud, or where delivery to your address falls outside our current delivery areas. Where we cancel an accepted order, we will notify you and refund any amount already paid within a reasonable time.

5. Prices and Payment

5.1  All prices on the Website are quoted in South African Rand and, unless stated otherwise, are inclusive of VAT (where applicable). Delivery charges, if any, are disclosed separately before you complete your order.

5.2  We take reasonable steps to ensure prices displayed are correct at the time of publishing. If a pricing error is discovered before your order is dispatched, we will contact you to confirm whether you wish to proceed at the correct price, or cancel and refund you in full.

5.3  Payment is processed through [insert payment gateway/provider, e.g. PayFast/Yoco/PayGate], using industry-standard, encrypted payment channels. We do not store your full card details on our systems.

5.4  For subscription plans, you authorise us to charge your chosen payment method automatically on each recurring billing date until you cancel the subscription in accordance with clause 7.

6. Delivery

6.1  We currently deliver, at no delivery charge, within the following Gauteng areas: Centurion, Midstream, Irene, and Rooihuiskraal (“Delivery Areas”). We may extend or amend our Delivery Areas from time to time, and will indicate on the Website whether your address falls within them.

6.2  Delivery dates given at checkout or in your subscription plan are estimates. In line with ECTA section 46, we will perform (dispatch/deliver) your order within 30 days of the order being placed, unless a different delivery date has been agreed with you. If we are unable to deliver within 30 days, we will notify you before that period expires and give you the option of a full refund or a revised delivery date.

6.3  Risk in the Products passes to you on delivery to the address you provided. You are responsible for ensuring someone is available to accept delivery, or for providing safe delivery instructions (e.g. a gate code or safe drop-off point).

6.4  It is your responsibility to inspect the delivered Products and to notify us within a reasonable time of any shortage, damage, or defect noticed on delivery.

7. Subscriptions

7.1  Where you subscribe to a recurring monthly delivery plan, the subscription will continue and recur automatically each month, and you will be billed on each billing date, until you cancel it.

7.2  You may cancel a subscription at any time by [insert method, e.g. logging into “My Account” or emailing info@alphawaters.co.za] with reasonable notice before the next billing date, currently [insert, e.g. 48 hours]. Cancellation will take effect from the next billing cycle; amounts already billed for a delivery in progress are not refundable except as set out in clause 9.

7.3  You may pause, skip, or amend the quantity of an upcoming delivery through your account, subject to the cut-off times shown on the Website.

7.4  We will notify you in advance of any price change to your subscription. Continuing your subscription after the effective date of a price change constitutes acceptance of the new price; if you do not agree, you may cancel before that date.

8. Right to Cancel — Cooling-Off Period

8.1  ECTA section 44 ordinarily gives consumers who buy goods online a seven (7) business day cooling-off right to cancel a transaction without reason or penalty. However, ECTA section 44(2)(c) specifically excludes “an electronic transaction for the supply of foodstuffs, beverages, or other goods intended for everyday consumption supplied to the home, residence or workplace of the consumer” from this cooling-off right, because bottled water delivered to your home or workplace falls into this category.

8.2  This means the statutory ECTA cooling-off period does not, strictly, apply to standard bottled water orders and subscription deliveries. Notwithstanding this, and as a service commitment, Alpha Waters voluntarily offers the Returns Policy set out in clause 9 below.

8.3  The right to cancel a direct-marketing sale under CPA section 16 (5 business days) applies only where Alpha Waters approached you directly to market the sale (e.g. cold-calling or unsolicited direct approach) and does not apply to purchases you initiate yourself through the Website.

This clause sets out the legal position accurately, but framing it purely as “we don’t have to accept returns” is poor practice and increases complaint risk. Clause 9 below reflects the voluntary returns commitment you already publish on the site, and is the version customers will actually see and rely on.

9. Returns and Refunds Policy

9.1  If you are not completely satisfied with your order, you may return the Product to us within [insert number, e.g. 7] days of delivery, provided it is unopened, unused, and in its original packaging, unless the return is due to the Product being defective, unsafe, or not matching its description (see clause 9.4).

9.2  To arrange a return, contact us at info@alphawaters.co.za with your order number and reason for return. We will confirm the collection or drop-off arrangement.

9.3  Refunds are processed within five (5) working days of us receiving the returned Product(s), and will be paid back using the same payment method used for the original purchase, unless we agree otherwise with you.

9.4  In addition to clause 9.1, and regardless of any time limit stated above, the CPA gives you the following rights, which we cannot limit or exclude:

• Section 55: the right to receive goods that are reasonably suitable for the purpose for which they are intended, of good quality, free of defects, and in good working order.
• Section 56: if a Product is defective, unsafe, or does not meet the standard in section 55, you may, within six (6) months of delivery, return it without penalty, and choose a repair, replacement, or full refund.
• Section 61: strict liability applies where any harm results from a defective, unsafe, or hazardous Product, regardless of negligence.

9.5  We will not charge you for the return of a defective, unsafe, or misdescribed Product. Where you are simply changing your mind under clause 9.1, you may be responsible for the reasonable direct cost of returning the Product, unless we advise otherwise.

10. Product Quality and Safety

10.1  We take reasonable steps to ensure our water meets SANS 241 drinking water quality requirements and complies with R718/R800 packaged water regulations, including regular testing.

10.2  If you have any concern about the safety or quality of a delivered Product, please stop using it and contact us immediately at info@alphawaters.co.za so that we can investigate and, where appropriate, arrange a replacement, refund, or further testing.

10.3  Bottles are made of 100% recyclable plastic. We encourage customers to recycle empty bottles responsibly; [insert if applicable: a bottle collection/return-and-refill scheme operates as described on the Website].

11. Promotions, Discounts, and Vouchers

11.1  From time to time we may run promotional offers, discount codes, free-sample campaigns, or referral incentives (“Promotions”). Each Promotion is subject to these Terms and any additional promotion-specific terms published with that Promotion, which will state the offer, eligibility, validity period, and any limits (e.g. one per household, new customers only).

11.2  In accordance with CPA section 36, we will not run a Promotion with the intention of not fulfilling it, or of fulfilling it in a materially different way to how it was offered.

11.3  We may withdraw or amend a Promotion at any time before it is redeemed, and may disqualify entries or orders that we reasonably believe involve fraud, abuse, or a breach of the promotion-specific terms.

Slot your promotion-specific rules (competition mechanics, free-sample survey terms, referral terms, etc.) in under this clause as a schedule or a linked page, rather than rewriting the core Terms each time you run a new promotion.

12. Website Use and Intellectual Property

12.1  All content on the Website — including text, images, logos, and graphics — is owned by or licensed to Alpha Waters and may not be copied, reproduced, or used without our prior written permission.

12.2  You may not use the Website for any unlawful purpose, to transmit harmful code, or to attempt unauthorised access to our systems.

13. Privacy and Protection of Personal Information

13.1  We process your personal information (such as your name, delivery address, contact details, and payment information) in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our separate Privacy Policy, available on the Website.

13.2  We only use your personal information to process orders and deliveries, manage your account and subscription, and, where you have consented, to send you marketing communications.

13.3  You may opt out of direct marketing communications at any time free of charge, by using the “unsubscribe” link in any marketing email or by contacting info@alphawaters.co.za, as required by CPA section 11 and POPIA section 69.

14. Limitation of Liability

14.1  Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under the CPA, including our liability for harm caused by unsafe, defective, or hazardous goods under section 61, or liability arising from our gross negligence, wilful misconduct, or fraud.

14.2  Subject to clause 14.1, our total liability to you for any claim arising out of your order is limited to the purchase price of the relevant Product(s), and we are not liable for indirect or consequential loss.

14.3  We are not liable for delays or failure to perform caused by events beyond our reasonable control (force majeure), including load-shedding, water shortages, extreme weather, or courier/logistics disruptions, provided we notify you and take reasonable steps to minimise the impact.

15. Complaints and Dispute Resolution

15.1  If you have a complaint, please contact us first at info@alphawaters.co.za so we can try to resolve it directly.

15.2  If we cannot resolve your complaint, you may refer it to the National Consumer Commission (www.thedtic.gov.za, 0861 843 384) or, where applicable, an accredited consumer protection group or ombud, in accordance with the CPA.

15.3  These Terms are governed by the laws of South Africa, and the parties submit to the jurisdiction of the South African courts. In accordance with ECTA section 47, this choice of jurisdiction does not deprive you of any consumer protection you would otherwise have under South African law.

16. Changes to These Terms

16.1  We may update these Terms from time to time. The version in force is the one published on the Website at the time you place your order. Material changes will be highlighted or notified to registered/subscription customers by email where reasonably practicable.

17. Contact Us

• Alpha Waters, 1269 Gordon Hood Road, Centurion Central, Centurion, 0046
• Email: info@alphawaters.co.za
• Website: https://www.alphawaters.co.za